Organizations that spread and sustain excellence are infused with a "relentless restlessness"- that often uncomfortable urge for constant innovation, driven by the nagging feeling that things are never quite good enough. I have come to the conclusion that I have this "RR" syndrome!
Scaling requires never leaving well enough alone. It means constantly seeking and implementing better ways of thinking and acting across all corners of the system. Scaling starts and ends with individuals- success depends on the will and skill of people at every level of an organization. Scaling requires leaders to find or develop pockets of excellence, connect people and teams, and ensure that excellence continues to flow through those ties.
Also, never forget, if you want a mindset to stick, you've got to pummel people with multiple messages and exposures to get people to remember, accept, and live it.
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